Get in touch
For help with VecOk, account access, purchases, privacy or a community concern, email support@vecok.com. Use a clear subject so your message is easy to understand. If you need assistance with a specific report or request, include its reference when available.
You can also find Help & support in the app’s Settings, together with your support request history. For an issue that needs an email response, contact the address above.
What to include
- A short description of the problem and what you were trying to do.
- Your VecOk display name and the email associated with your account, if relevant.
- Your device model, iOS version and VecOk app version for a technical problem.
- When the issue happened, the steps needed to reproduce it, and any visible error message.
- A screenshot with unrelated personal information covered or removed, if it helps explain the issue.
Never send your password, verification codes, full card number or other complete payment details. Share only the information needed to explain your concern.
Account and sign-in help
If you use email and password, the sign-in and account screens provide a password reset option. If you use Sign in with Apple, return using the same Apple account. Your display name is not your sign-in identity.
If you still cannot access your account, email support with the sign-in method you use and a description of the issue. Do not send a password or one-time code.
Coins and purchase questions
For missing coins or an item issue, include the purchase date, item or coin pack, and Apple transaction reference from your receipt or the relevant VecOk transaction record. If available, use Purchase support from the wallet or transaction details to identify the purchase.
Coin packs are consumable purchases. Restore Purchases does not reissue spent coins. Apple handles payment and applicable refund requests; contact Apple through its purchase support or refund process for a refund. Deleting your VecOk account does not itself request a refund.
Report a safety concern
Use Report from the relevant profile, room, message, community, post or comment options. Choose the reason that best describes the issue and add useful context. Where the option is available, you can also block the person. View your records in Settings → Your reports and manage blocks in Settings → Blocked people.
You can email support with the relevant display name, room or community name, approximate date and time, and report reference if available. Do not forward illegal material or include another person’s sensitive information unnecessarily. For suspected child exploitation, describe where the content appeared rather than copying or redistributing it.
If someone is in immediate danger, contact local emergency services. VecOk support is not an emergency service.
Privacy and account deletion
You can manage your profile, privacy preferences and blocked people in the app. Camera, microphone and other device permissions are managed through your device settings.
To delete your account, go to Settings → Delete account and follow the confirmation steps. This is different from logging out. Read the deletion notice carefully: your profile, messages, connections, wallet and items are affected. If you cannot access the app or have a privacy request, email support with the subject “Privacy request” or “Account deletion”. Provide only enough information to identify the account and describe your request. Additional information may be needed to confirm that you are entitled to make the request.
Read our Privacy Policy for information about data use and your choices, and our Terms of Use for account and purchase terms.
Questions about community rules
Our Community Guidelines explain respectful participation and the available safety tools. If you believe a moderation action was mistaken, email support with the affected account or content, the date, any available reference, and a concise explanation. Do not create additional accounts or repeatedly contact other members to get around a restriction.